A customer can expect the following -
Call the office to set an appointment with a 2 hour window for the technicians arrival or a 4 hour window (AM/PM) with a 30 minute call ahead.
On the day of the appointment the technician will arrive during the expected time window and knock on the door.
Technician will speak with the customer regarding any concerns inside or outside of the home.
Technician will ask to inspect the interior to check monitor stations and complete any required preventative maintenance or look for any signs of pest activity.
Technician will review with the customer any findings of activity, treatment performed and structural issues that need to be addressed.
Technician will begin treating the exterior of the home and inspect and he applies the barrier treatment to keep pests out of the home. Barrier treatment consists of 4 trips around the home (web away, spraying, dust in voids, granulate). He will also perform minor exclusion work (if the holes are smaller than the size of a fist) and refill bait stations if necessary.
Technician will meet back up with the customer after exterior treatment and review any findings of activity, preventative treatment performed and any conducive conditions that have been identified. He will also inform the customer of the target pests that were treated during the visit and what pests he will be targeting for on the next visit to build value of year around service.
Tech will thank the customer for their business and ask if they have any questions he can answer before heading off to the next service call. He will also inform them that they can contact the office if they have any questions or experience pest issues before the next visit.